Legal

Cookie Policy

Last updated: May 2026

Your current settings

Use the controls below to choose which cookies you allow. Your preferences are saved in your browser and can be updated at any time.

Always active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

What are cookies?

Cookies are small text files placed on your device when you visit our website. They let us remember details about your visit - such as your language preference, booking progress, and session state - so the experience stays consistent as you move through the site. Some cookies are deleted when you close your browser; others remain until they expire or you clear them manually.

Why we use cookies

UpCity Walks uses cookies to make the website work and to improve the experience over time:

  • Booking flow: Cookies keep track of your selection as you move through checkout. Without them, your basket cannot be maintained between pages.
  • Authentication: When you log in or continue as a guest, cookies hold your session securely and are cleared when you sign out.
  • Language and preferences: Functional cookies remember the language you selected and any tour filters you applied, so you do not have to repeat yourself.
  • Usage analysis: Performance cookies tell us which pages visitors use most, how long they stay, and whether any errors occur. We use this to improve the site.
  • Guide referrals: If you arrive via a guide referral link, a cookie stores that attribution so your guide receives credit for the booking.

Third-party cookies

Some cookies on UpCity Walks are set by third-party services. We use Google Analytics to understand how visitors use the site. The information collected helps us analyse website performance and improve the user experience. We do not use Google Analytics to identify individual visitors.

If you opt out of performance cookies, Google Analytics will not be activated. You can also install the Google Analytics opt-out browser extension at any time.

Our booking and payment providers may also place cookies that are necessary for booking functionality, payment processing, fraud prevention, and security. These cookies are only used where required to provide the services you request.

How to manage cookies

You can update your preferences at any time using the controls at the top of this page. You can also manage cookies through your browser - most browsers let you view, block, or delete cookies via the Settings or Preferences menu.

Please note: blocking strictly necessary cookies will prevent parts of the booking process from working correctly.

Questions?

If you have questions about how we use cookies, contact us at hello@upcitywalks.com. For details on how we handle your personal data more broadly, see our Privacy Policy.